Refund & Cancellation Policy

Cancellation Policy

We offer no-questions-asked cancellation on orders before they are shipped, usually within 24 hours of ordering.

To start a cancellation, WhatsApp us by clicking here and sending “Hi”, or message +91 93154 46646.

Refund & Exchange

We make our best effort to keep our product images, descriptions and titles as clear as possible, so we request that you go through the product carefully before placing an order. Making a purchase indicates that you have agreed to our terms and policies.

Eligibility for exchange

If you are not happy with your product we offer a 7-day exchange on all products except tempered glass, phone skins and camera lens protectors.

• The exchange must be requested within 7 days of delivery. WhatsApp us here or at +91 93154 46646.
• The product must be in intact condition, as it was delivered to you.
• The product must not have been used.
• The protective film must not be removed.
• Your order ID must be available.
• The exchange is eligible only if the product received in reverse pickup clears our quality check.

Eligibility for refund

We offer a 3-day refund via gift card on all products except tempered glass, phone skins and camera lens protectors.

• The refund must be requested within 3 days of delivery. WhatsApp us here or at +91 93154 46646.
• The product must be in intact condition, as it was delivered to you.
• The product must not have been used.
• The protective film must not be removed.
• Your order ID must be available.
• The refund is eligible only if the product received in reverse pickup clears our quality check.
• The refund is issued within 48–72 hours of the product clearing our quality check.
• All orders on this store are prepaid. Refunds are issued as store credit (gift card) to the account used for the original order.

Store credit conditions

1. Gift cards can only be used on orders associated with your original account. Store credit cannot be transferred to another person or account.
2. Purchase amounts that exceed the value of the store credit require an additional payment method for the balance due.
3. Gift cards do not expire.

When a refund is not available

You will not be eligible for a refund in the following cases:

• A self-placed wrong order, for example ordering the wrong model or product.
• A claim of “not the same as advertised” where the product matches its listing.
• Products purchased from a local store or another website.

Damaged on arrival: if the product is received in a damaged condition, WhatsApp us here or at +91 93154 46646 within 24 hours of delivery.

---

Company information

RIVLELITE VENTURES PVT. LTD.
Operating the brand RhinoGuards at rgmobilegear.in
Registered office: Plot No. 438, Sector 56, Gurugram, Haryana – 122011, India
GSTIN: 06AANCR8178E1ZX  ·  PAN: AANCR8178E
Email: rgprotectivegear@gmail.com  ·  Customer support: +91 93154 46646