Privacy Policy

This Privacy Policy describes how RIVLELITE VENTURES PVT. LTD. (“we”, “us”, “RhinoGuards”) collects, uses and shares your personal information when you visit or make a purchase from rgmobilegear.in (the “Site”).

Information we collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we collect information about the pages and products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this as Device Information, and we collect it using cookies, log files, web beacons and pixels.

When you place an order, we collect your name, billing and shipping address, email address, phone number and payment confirmation details. We refer to this as Order Information. We do not store your full card number, UPI PIN or bank credentials — payments are processed directly by our payment providers.

How we use your information

To fulfil orders — processing payment, arranging shipping, and sending order and delivery updates.
To communicate with you, including customer support over email and WhatsApp.
To screen orders for fraud or risk.
To improve the Site and, where you have agreed, to show you relevant advertising.

Sharing your information

We share your personal information with the service providers who help us run the store:

Shopify — our e-commerce platform. See Shopify’s privacy policy.
Payment gateways — to process prepaid payments securely.
Logistics partners — to deliver your order and let you track it.
Analytics and advertising providers, including Google and Meta, to understand how the Site is used and to measure our advertising.

We may also share your information to comply with applicable law, a lawful request, subpoena or search warrant, or to protect our rights.

Your rights

You have the right to access the personal information we hold about you, to ask that it be corrected, updated or erased, and to withdraw consent for its processing. To exercise any of these rights, contact us using the details below and we will respond within a reasonable period.

Your information is processed in India and may be transferred to service providers located outside India where necessary to fulfil your order.

Data retention

We retain your Order Information for our records for as long as required under applicable tax and accounting law, unless and until you ask us to erase it.

Cookies

Cookies are small data files placed on your device. We use them to keep your cart, remember your preferences, and measure Site performance and advertising. You can control cookies through your browser settings; disabling them may affect parts of the Site, including checkout.

Children

The Site is not directed at individuals under the age of 18, and we do not knowingly collect their personal information.

Changes

We may update this policy from time to time to reflect changes to our practices or for legal reasons. The current version is always published on this page.

Grievance and contact

For questions about this policy, or to make a complaint about how your personal data has been handled, contact our grievance officer at rgprotectivegear@gmail.com or +91 93154 46646.